A Virtual Assistant usually reaches for a Service Agreement when for a defined project with a clear start, deliverables and end. This free template does one job well: it defines the scope, timeline, payment and ownership for a one-off project. It is written for how virtual assistants actually work — around ongoing inbox, scheduling and admin support billed by the month, the familiar headache of hours creeping past the agreed monthly block without approval, and getting paid on a monthly fee paid in advance for a block of hours. Use a Service Agreement rather than something looser, because for open-ended ongoing work — use a retainer instead. Edit any line to fit your rates and terms, then send it for e-signature in a couple of minutes — no account for your client, and it is legally binding under the ESIGN Act and eIDAS.
SERVICE AGREEMENT — VIRTUAL ASSISTANT
1. PARTIES
This Service Agreement ("Agreement") is made on ____________ between ____________ ("Client") and ____________ (the "Provider"), a Virtual Assistant. Together they are the "Parties".
2. SCOPE OF WORK
The Provider will deliver completed administrative tasks within agreed turnaround times for ongoing inbox, scheduling and admin support billed by the month. The agreed scope is: ____________. Anything not listed here is out of scope and is quoted separately before work begins.
3. TIMELINE
The Provider will start on ____________ and aim to deliver by ____________. Timelines assume the Client supplies everything needed on time; Client delays move the delivery date by the same amount.
4. FEES & PAYMENT
The fee is $____________. Payment terms: a monthly fee paid in advance for a block of hours. Invoices are due within ____________ days. Late payments may pause work and accrue interest at ____________% per month.
5. REVISIONS
The fee includes ____________ rounds of revisions. Additional rounds, or changes such as ad-hoc tasks outside the agreed task list added mid-month, are billed separately.
6. OWNERSHIP & IP
On full payment, the Client owns the final delivered completed administrative tasks within agreed turnaround times. The Provider keeps ownership of tools, templates and any confidentiality of the client's accounts, data and login credentials until paid, and may show the work in a portfolio unless agreed otherwise.
7. TERMINATION
Either Party may end this Agreement with ____________ days' written notice. On termination, either side may end the arrangement with notice; unused prepaid hours do not roll over, and the Client pays for all work completed to that point.
8. GOVERNING LAW
This Agreement is governed by the laws of ____________, and any dispute will be handled in the courts of ____________.
9. HOURS & AVAILABILITY
The Provider is available during ____________ and responds within ____________ business hours. Urgent out-of-hours work is agreed separately.
10. CREDENTIALS & ACCESS
The Client grants only the access needed for the tasks. Passwords are shared through a password manager, and access is revoked when the engagement ends.
11. DATA & CONFIDENTIALITY
The Provider keeps all Client data, accounts and contacts strictly confidential and uses them only to perform the agreed tasks.
12. NO SOLICITATION
Neither Party will solicit the other's staff or clients for ____________ months after the engagement ends.
SIGNATURES
Signed by the Parties on the date first written above. Both Parties keep a copy. An electronic signature is legally binding under the ESIGN Act and eIDAS.
Client: ______________________ Date: __________
Provider: ____________________ Date: __________This Service Agreement ("Agreement") is made on ____________ between ____________ ("Client") and ____________ (the "Provider"), a Virtual Assistant. Together they are the "Parties".
The Provider will deliver completed administrative tasks within agreed turnaround times for ongoing inbox, scheduling and admin support billed by the month. The agreed scope is: ____________. Anything not listed here is out of scope and is quoted separately before work begins.
The Provider will start on ____________ and aim to deliver by ____________. Timelines assume the Client supplies everything needed on time; Client delays move the delivery date by the same amount.
The fee is $____________. Payment terms: a monthly fee paid in advance for a block of hours. Invoices are due within ____________ days. Late payments may pause work and accrue interest at ____________% per month.
The fee includes ____________ rounds of revisions. Additional rounds, or changes such as ad-hoc tasks outside the agreed task list added mid-month, are billed separately.
On full payment, the Client owns the final delivered completed administrative tasks within agreed turnaround times. The Provider keeps ownership of tools, templates and any confidentiality of the client's accounts, data and login credentials until paid, and may show the work in a portfolio unless agreed otherwise.
Either Party may end this Agreement with ____________ days' written notice. On termination, either side may end the arrangement with notice; unused prepaid hours do not roll over, and the Client pays for all work completed to that point.
This Agreement is governed by the laws of ____________, and any dispute will be handled in the courts of ____________.
The Provider is available during ____________ and responds within ____________ business hours. Urgent out-of-hours work is agreed separately.
The Client grants only the access needed for the tasks. Passwords are shared through a password manager, and access is revoked when the engagement ends.
The Provider keeps all Client data, accounts and contacts strictly confidential and uses them only to perform the agreed tasks.
Neither Party will solicit the other's staff or clients for ____________ months after the engagement ends.
Signed by the Parties on the date first written above. Both Parties keep a copy. An electronic signature is legally binding under the ESIGN Act and eIDAS.
If the agreement does not name exactly what completed administrative tasks within agreed turnaround times is included, hours creeping past the agreed monthly block without approval follows. List the deliverables line by line.
Without a revision limit, ad-hoc tasks outside the agreed task list added mid-month quietly becomes unpaid work. Fix the number of rounds in writing.
Say that confidentiality of the client's accounts, data and login credentials only pass on full payment, or a Virtual Assistant loses all leverage once the files are out.
Use it for ongoing inbox, scheduling and admin support billed by the month — a defined job with a clear end. For continuing month-to-month work, a retainer fits better.
Yes. It fixes your fee and terms, which for virtual assistants is usually a monthly fee paid in advance for a block of hours.
Yes. Once you and your client sign it — including with an electronic signature — this Service Agreement is a binding contract under the ESIGN Act, eIDAS and similar laws in most countries.
Point them back to the scope. Extra work such as ad-hoc tasks outside the agreed task list added mid-month is quoted separately — that is exactly what the written terms are for.
Yes. Paste it into Signr, drop the signature fields on, and send a link. Your client signs from any device with no account, and you both get a sealed, court-ready copy.
Paste the template into Signr, drop signature fields on, and send. Your client signs from any device, no account needed, and you both get a sealed, court-ready copy.
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